Somaya Solar replaced nine tools in 90 days.

The customer

Somaya Solar Solutions Pvt Ltd has been installing rooftop and ground-mount solar across Uttar Pradesh, Delhi-NCR, Haryana, and Rajasthan since the early 2000s. Their portfolio includes ~145 sites with capacities from 5 kW residential up to 2 MW industrial. They run a 12-person ops team — a mix of installation engineers, field technicians, AMC managers, and a sales team.

The mess we found

• Tickets were customer-by-customer WhatsApp groups. ~62 active issues, no SLA tracking, no assignee accountability.
• Leads lived in three different Excel sheets and one IndiaMART CRM that nobody logged into. ~620 open leads, no scoring, no nurture sequences.
• Dispatch happened by phone — the supervisor calling four people each morning to figure out who was where.
• Inventory was a two-month-stale spreadsheet plus the warehouse keeper's mental model.
• Owner reporting was a 30-minute Sunday call where everyone had a different number for "open jobs this week".

What we built

We shipped Solar Ops Platform in seven parallel waves over 90 days:

Numbers from week 12

What changed for the team

• The owner now opens one dashboard, reads three numbers, knows the state of the company.
• The Sunday call is 8 minutes, not 30.
• Field techs clock-in with a selfie and start their day. The supervisor sees who is where without making four calls.
• Customers WhatsApp the support number; the bot opens the ticket; the right tech is dispatched within minutes.
• Sales reps log calls in Hindi from their personal phones. The leaderboard rewards activity, not just deals closed.